Delivery & Return
Delivery Policy
Processing Time
- All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email or phone if there is a significant delay.
Shipping Rates and Delivery Estimates
- Shipping charges are calculated and displayed at checkout.
- Standard delivery typically takes 5-7 business days, depending on your location and the shipping method chosen at checkout.
Order Tracking
- Once your order has shipped, you will receive a shipment confirmation email with a tracking number. You can track your order using the link provided.
International Shipping
- We currently do not offer international shipping.
Delivery Issues
- For delayed, lost, or damaged orders, contact us immediately at +1 212-334-0212 or Contact@thegethub.com for assistance.
Return Policy
Eligibility for Returns
- You may return any unused and undamaged item within 10 days of the product delivery date.
- To initiate a return, email us at Contact@thegethub.com with your order details.
Non-Returnable Items
- Certain items, such as [list any exceptions, e.g., perishable goods, gift cards, or sale items], are not eligible for return.
Fragile Returns
- For fragile products (e.g., ceramic vases), items must be packaged securely to prevent breakage during return transit.
- Refunds cannot be issued for fragile items damaged in return transit due to improper packaging.
Damaged or Lost Items
- For damaged or lost items, email us at Contact@thegethub.com within 10 days of the delivery or expected delivery date.
- For damaged items, please include:
- Photos of the outside box from all angles.
- Photos of the inside box and packaging.
- Photos of the damaged product itself.
Visual documentation is required for all insurance claims.
Refunds
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 7 business days.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or our error. We recommend using a trackable shipping service.
Contact Us
If you have any questions or need further assistance, feel free to reach out to us:
- Phone: +1 212-334-0212
- Email: Contact@thegethub.com
- Address: 8395 Vaquero Dr., Beaumont, TX 77713
- Hours: Monday–Friday, 9:00 AM to 5:00 PM (Central Standard Time, United States)
